DQ-731LQF Elegant Lace Gothic Dress with Heart Detail Black Velvet

How can I track my order status?

Once your order is placed successfully, you can sign in to your account and check the "order status" page to see the current status of your order. When your order is shipped, a tracking number will be sent to you automatically. You can use this number to track your package via the delivery company's website. If you have any concerns or need further assistance, please don't hesitate to reach out to our customer service team.

Shipping Fees for Masks

Our shipping fees depend on the total value of your order and the destination country.

Shipping Fees for Other Clothing Items

Our shipping fees depend on the total value of your order and the destination country.

Does PUNKRAVECLOTHING handle international orders?

Yes, we ship worldwide!

Please note that it is your responsibility to check and understand the import taxes and customs regulations in your country.

Delivery Policy

We mainly use Yanwen Express for shipping. For deliveries outside the local area, Yanwen Express typically requires 3-5 days for transit. While we cannot guarantee exact delivery times, you can track your package on the Yanwen Express website using the tracking number provided: https://www.yw56.com.cn/en/.

All orders are shipped on a "D.D.U" (Delivered Duties Unpaid) basis, meaning punkraveclothing.com is not responsible for any additional charges such as taxes, duties, or tariffs that may be applied to international orders. For more information on these potential charges, please contact your local customs office. All prices on our site are listed in US dollars.

Is the shipping fee included in the price?

If an item is labeled with "Free Shipping," there is no shipping fee required, and this offer is available for every country.

For items without "Free Shipping," the shipping fee is not included in the item price. You will need to use our online system to get a shipping quote for your order.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please keep in mind that Returns without an RMA# on the outside of the package will not be accepted or refunded and email us the Tracking Number after send out your package!

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@punkraveclothing.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to do the exchange, send us an email at info@punkraveclothing.com first and send your item to the below address: (please email us the Tracking Number after send out your package)

Remember to put a note that indicating your Order# along with the item

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

3rd Floor No.2. Building XiYuanNan Street, TangChong Village, XinShi Town BaiYun District, Guangzhou City, China

Zip Code: 523000

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.